Service Assistant for Flawless Repairs
Give receptionists the power to book, diagnose, authorise, and complete repairs in one streamlined flow – with AI-ready upsell suggestions and parts forecasting.
Why Receptionists Love It
🔮 Predictive Repair Upsell Future
⚠️ Inventory & Parts Risk Alerts
📦 Predictive Restocking Future
📈 AI Dashboards & Forecasting
📝 Smart Pre-Fill Docs
Core Modules
Module | Receptionist Benefits |
|---|---|
Work Orders | One-click transition from check-in to technician bay with parts & labour codes pre-filled |
Repair Flow | Drag-and-drop stage board: Diagnosis → Estimate → Approved → In-Progress → QC → Ready |
Technician Interface | Tablet view for tasks, photos, time tracking, and parts requests |
Complaints & Follow-up | Auto-creates complaint tickets; sends satisfaction surveys after pick-up |
Customer 360 | Complete vehicle & sales history, past invoices, open recalls at a glance |
Insurance & Warranty Handling | Capture policy data, split invoices, submit digital claims automatically |
Core Modules
Stage | Digital Action |
|---|---|
Check-in | Scan registration, capture photos, create digital work order |
Diagnosis | Technician logs findings, uploads evidence photos, estimates time |
Estimate | Auto-calculates parts + labour, sends customer approval link |
Approval | Customer approves via SMS/email, payment authorisation captured |
In-Progress | Real-time updates, parts requests, progress photos |
Quality Check | Digital inspection checklist, final photos, completion sign-off |
Ready | Automated pick-up notification, invoice generation, payment processing |
Dashboards for Every Role
Reception Desk
- Live job status across all bays
- Customer communication log
Workshop Manager
- Labour efficiency & bay utilisation
- Technician performance metrics
Parts Manager
- Stock levels & reorder alerts
- Parts demand forecasting
Frequently Asked Questions
Can we skip steps for quick jobs?
Yes – templates let you hide or auto-approve stages for routine services like oil changes.
How are parts back-orders handled?
System flags delays automatically, notifies customers immediately, and suggests alternative parts or suppliers.
Does it integrate with OEM warranty portals?
REST/SOAP adapters and RPA scripts available for major manufacturer systems.